Remote Night Shift Customer Service & Tech Support Representative
Remote Night Shift: We are seeking dedicated Customer Service / Tech Support Representatives to work remotely during the night shift. In this role, you will assist customers through inbound and outbound calls or online communication, providing support, guidance, and solutions related to various tech products and services.
This position is ideal for individuals who are customer-focused, tech-savvy, and eager to build a long-term career in a supportive and growth-oriented environment.
Key Responsibilities
Provide inbound customer support using a structured call-flow guide
Troubleshoot and resolve issues related to hardware, software, and tech products
Document, track, and retrieve information using internal systems
Maintain strong product knowledge across devices such as smartphones, tablets, computers, and wearables
Offer product recommendations and additional services when appropriate
Deliver clear, friendly, and effective communication to ensure an excellent customer experience
Follow all company procedures and quality standards
Qualifications
1+ year of customer service experience
Technical support experience preferred
High school diploma or GED required
Ability to work evening or overnight shifts
Strong problem-solving and multitasking skills
Familiarity with iOS, macOS, or similar technologies is a plus
Strong computer navigation skills
Must have a quiet, distraction-free workspace
High-speed, wired internet connection (no hotspots or satellite)
A computer or laptop for testing; work equipment may be provided depending on the role
Must reside in the United States with valid work authorization
Benefits
Hourly pay: $20.17
Paid training
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holidays
Optional DailyPay access for early wage retrieval
Performance-based incentives
Employee referral bonuses
Access to mentoring, learning, and career development programs
Remote work convenience
Supportive diversity, equity, and inclusion programs
Why Join Us?
This role offers a chance to build a meaningful career from the comfort of your home. With strong training, long-term growth opportunities, and a positive culture that values teamwork and development, you can grow personally and professionally while making a real impact on customers every day.