Casual IELTS Invigilator Needed – Join IDP in Perth
Casual IELTS: IDP is a global leader in international education services, helping students, test takers, and partners achieve success worldwide. With operations in over 50 countries and a diverse team of 7,000+ people, IDP combines trusted human relationships, digital technology, and customer-focused research to make local dreams a reality.
Learn more at www.careers.idp.com
Role Purpose
As an IELTS Invigilator at Perth, you will support the Test Centre to ensure exceptional service delivery and smooth operations in line with IELTS rules and regulations. The role involves coordination with the Test Centre team, managing customer enquiries, and assisting with pre-test, test day, and post-test activities to ensure efficiency, compliance, and customer satisfaction.
Key Responsibilities
Customer Service
Deliver outstanding service to all customers before, during, and after the test.
Build and maintain positive relationships with internal and external stakeholders.
Provide advice on official IELTS preparation tools and IDP services.
Support clients from diverse backgrounds and abilities.
Contribute to a collaborative, customer-focused team culture.
Operations Management
Manage test day activities, including registration and supervision of the test.
Prepare test day documents and update digital records.
Oversee the schedule of Speaking tests.
Handle secure and confidential materials responsibly.
Troubleshoot technical systems and ensure smooth test delivery.
Contribute to continuous improvement and best practices in operations.
Quality and Compliance
Ensure all pre-test, test day, and post-test activities comply with IELTS standards.
Maintain secure and accurate data management.
Respond promptly to incidents or potential security risks.
Complete required training and policy acknowledgements.
Uphold IDP’s professional standards and organisational values.
Required Skills & Experience
Excellent verbal and written communication skills.
Outstanding customer service and interpersonal abilities.
Strong problem-solving and decision-making skills.
Ability to work independently and collaboratively within a team.
Strong attention to detail with a focus on quality and compliance.
Effective organisational and time management skills.
Proficiency in MS Office, Microsoft Teams, and confidence with other technologies.
Why Join IDP?
This casual role provides an opportunity to engage with international students, contribute to a globally recognized education service, and work within a professional, supportive team environment.