Product Enablement: Empowering Global Digital Growth Through Innovation and Product Enablement

Product Enablement: Mastercard is a global technology-driven organization that plays a vital role in powering modern economies and enabling people to participate confidently in the digital world. Operating across more than 200 countries and territories, the company works closely with customers, partners, and institutions to create an inclusive and sustainable economic ecosystem. By offering diverse digital payment options, Mastercard ensures that transactions remain secure, simple, intelligent, and accessible for individuals, businesses, and governments alike. Its advanced technology, strong partnerships, and expansive global network together form a unique foundation that supports innovation, growth, and long-term value creation.

Overview of the Services and Solutions Ecosystem

The Services team at Mastercard is designed to accelerate growth for global partners by delivering advanced solutions across multiple business domains. These include customer acquisition and engagement strategies, security-focused solutions, deep business and market insights, and evolving open banking capabilities. The team operates with a mindset of thinking big and scaling fast, ensuring agility in a rapidly changing digital environment. By supporting industries such as retail, airlines, hospitality, tourism, public sector organizations, restaurants, consumer goods, and telecommunications, Mastercard delivers end-to-end solutions tailored to diverse market needs.

Role Focus: Product Enablement and Communications

Within this ecosystem, the Network Enablement team under the Mastercard Identity Network plays a critical role. The position focuses on product enablement and communications, bridging the gap between complex technology initiatives and clear, impactful messaging. The role requires an individual who is motivated to understand emerging technologies, translate technical concepts into meaningful business value, and communicate those insights effectively to internal teams and external customers.

Key Responsibilities and Daily Contributions

The role involves creating and managing a variety of communication and enablement assets. These include technology-focused one-pagers, product briefings, frequently asked questions, newsletters, internal collaboration platforms, and presentation materials. Additionally, the position contributes to go-to-market deliverables such as training resources, customer-facing briefings, and structured internal and external communications. Collaboration is a core component, requiring close work with leaders, product managers, data scientists, data specialists, and engineering teams to interpret and articulate the real-world impact of initiatives. All materials must align with established brand copy and style standards to ensure consistency and clarity.

Desired Skills and Professional Background

The ideal candidate brings prior experience developing go-to-market materials that introduce new technologies, platforms, or features to customers and market-facing teams. Experience working cross-functionally, including coordination with legal and privacy teams to secure approvals for external communications, is highly valued. A strong entrepreneurial mindset within a structured business environment is essential, along with a competitive outlook that emphasizes not only describing technology but also positioning it effectively within the market landscape. Attention to detail, creativity within defined standards, and strong storytelling abilities supported by solid grammar and editorial experience are key attributes. Familiarity with machine learning models or advanced data-driven technologies further strengthens the profile.

Commitment to Inclusion and Equal Opportunity

Mastercard is committed to fostering an inclusive and equitable workplace. The organization follows a merit-based hiring approach and evaluates candidates without bias related to gender, identity, orientation, race, ethnicity, disability, veteran status, or any other legally protected characteristic. Support is available for applicants who require accommodations during the recruitment or application process, ensuring equal access to opportunities for all qualified individuals.

Corporate Security and Responsibility Standards

Information security is a shared responsibility at Mastercard. Every individual working for or on behalf of the organization is expected to adhere to strict security policies and practices. This includes maintaining confidentiality and data integrity, promptly reporting any suspected security incidents, and completing all mandatory security training programs. These measures ensure the protection of assets, information, and networks while maintaining trust with customers and partners worldwide.