Trusted Healthcare: Administrative and Clerical Career Opportunity within a Trusted Healthcare Organisation
Trusted Healthcare: Working in a healthcare environment requires dedication, responsibility, and a strong sense of service. This administrative and clerical role within NHS Lanarkshire offers a meaningful opportunity to support both clinical and non-clinical teams while contributing directly to the efficient delivery of healthcare services. The position is designed for individuals who value organisation, communication, and teamwork, and who want to build a long-term career within a respected public sector organisation.
Role Overview and Purpose
The primary purpose of this role is to provide comprehensive administrative and clerical support to ensure that health services operate smoothly on a daily basis. The postholder will play an important role in maintaining effective service delivery by supporting staff, managing information accurately, and offering a professional point of contact for patients and visitors. This role is essential in helping healthcare professionals focus on patient care by ensuring that administrative processes run efficiently.
Work Location and Rotational Duties
This position is based within the East Kilbride Locality and involves working across multiple health centres. The postholder will cover reception desks on a rotational basis, ensuring consistent service standards at each location. Flexibility is an important part of the role, as duties may vary depending on service needs. In addition, the role includes occasional responsibility for covering the telephone referral line within Specialist Palliative Care Services, particularly during staff absences or periods of leave.
About the Organisation
NHS Lanarkshire is one of the largest healthcare providers in Scotland, serving a diverse population across both urban and rural communities. The organisation delivers services through acute hospital sites, integrated health and social care partnerships, and a wide range of corporate and support services. Every employee, regardless of role, contributes to patient-focused care and plays a part in maintaining high standards across the organisation.
Essential Skills and Experience
Applicants should have education to standard grade level or equivalent experience in a similar administrative or clerical role. Strong interpersonal skills are essential, particularly in customer-facing environments. The ability to communicate clearly and professionally, both in person and over the phone, is a key requirement. Candidates should also demonstrate good organisational and planning abilities, with the confidence to prioritise tasks and work independently under pressure. A solid understanding of office procedures, confidentiality, and discretion is required, along with proficiency in common computer applications.
Desirable Experience and Additional Strengths
While not essential, previous experience in a reception or customer service role will be advantageous. Experience dealing directly with members of the public, working in a confidential environment, or using healthcare-related systems will strengthen an application. The ability to work efficiently in a busy office setting, combined with accurate keyboard skills and attention to detail, will support success in this role. A full UK, EU, or EEA driving licence is desirable due to the multi-site nature of the position.
Contract Details and Working Hours
This is a permanent, full-time role with a working week of 37 hours. While the post is advertised for a specific location, shortlisted candidates may be considered for similar roles in alternative locations within the organisation, offering additional flexibility and potential career development opportunities.
Employee Benefits and Work Environment
NHS Lanarkshire offers a supportive and inclusive working environment focused on professional growth and work-life balance. Benefits include generous annual leave entitlement, public holiday allowance, pension scheme membership, paid sick leave, and access to occupational health and counselling services. Employees are encouraged to develop their skills and progress their careers within a structured and supportive framework.
Application and Recruitment Information
Applicants are encouraged to submit their applications early, as vacancies may close ahead of the advertised deadline if sufficient interest is received. Candidates should ensure that all application responses are original, authentic, and reflective of their own skills and experience. The organisation places strong emphasis on fairness, equality, and diversity, welcoming applicants from all backgrounds who meet the role requirements.
Commitment to Equality and Right to Work
NHS Lanarkshire is committed to building a diverse workforce where everyone can thrive based on talent and ability. All prospective employees must have the legal right to work in the United Kingdom, and eligibility should be checked prior to application. Please note that certain entry-level roles are not eligible for skilled worker sponsorship.