UK: Business Operations Partner Driving Strategic Excellence in Global Healthcare Operations

UK: Optum is a globally recognized organization focused on improving healthcare delivery through technology-driven solutions. The company supports millions of people worldwide by connecting them with the care services, data insights, pharmacy benefits, and resources they need to live healthier lives. Working in this environment means contributing directly to better health outcomes while being part of a culture that values inclusion, professional growth, and meaningful impact. This role offers the opportunity to contribute to long-term organizational goals while supporting communities on a global scale.

Role Overview and Purpose

The Business Operations Partner role is designed for professionals who thrive at the intersection of strategy, execution, and leadership support. This position works closely with executive leadership to ensure that organizational priorities are translated into clear, actionable plans. The role plays a critical part in aligning cross-functional teams, improving internal processes, and supporting informed decision-making across the business. It is ideal for individuals who enjoy solving complex operational challenges and driving continuous improvement in dynamic environments.

Strategic Planning and Execution

A key responsibility of this role is supporting senior leadership in defining and executing strategic priorities. The Business Operations Partner converts high-level vision into measurable objectives, delivery roadmaps, and performance indicators. Progress tracking and alignment across departments are essential aspects of the role, ensuring that initiatives remain on course and deliver measurable value. This function requires strong analytical thinking, long-term planning capability, and the ability to balance multiple priorities effectively.

Operational Leadership and Process Improvement

Operational excellence is central to this position. The role involves overseeing daily business operations, identifying inefficiencies, and resolving process bottlenecks that may hinder performance. Leading cross-functional initiatives is a regular responsibility, requiring collaboration with diverse teams and stakeholders. The development and maintenance of business metrics, operational dashboards, and compliance tracking systems help ensure transparency and accountability across the organization.

Executive Support and Advisory Responsibilities

As a trusted partner to senior leadership, including executive-level security and operations leaders, the Business Operations Partner provides strategic insight and advisory support. Responsibilities include preparing executive briefings, leadership presentations, and governance documentation. The role may also involve representing leadership in meetings, workshops, or stakeholder engagements, requiring strong communication skills and professional judgment.

Stakeholder Engagement and Team Development

Building strong working relationships is essential for success in this role. The position requires regular interaction with internal teams, external partners, and senior stakeholders. Supporting talent development through mentoring, onboarding, and knowledge sharing helps foster a collaborative and high-performance culture. Encouraging accountability, transparency, and continuous learning is a core expectation.

Governance, Risk, and Compliance Management

The Business Operations Partner supports governance frameworks by coordinating audits, managing contractual deliverables, and facilitating policy reviews. Collaboration with legal and compliance teams ensures that regulatory requirements are met and internal standards are upheld. The role also supports the implementation of new regulations and internal governance models, helping the organization adapt to evolving regulatory landscapes.

Communication and Change Enablement

Clear and consistent communication is critical during periods of change and growth. This role ensures alignment by drafting executive communications, internal updates, and change-related messaging. Leading and supporting transformation initiatives requires sensitivity to organizational culture, stakeholder concerns, and long-term objectives. The ability to manage change effectively contributes directly to organizational resilience and performance.

Work Schedule and Flexibility

This is a full-time role operating Monday through Friday with standard working hours. As a global position, flexibility is required to collaborate across different time zones. The role offers remote working options within the United Kingdom, providing balance while maintaining accountability and performance standards.

Required Skills and Professional Background

Candidates should possess a bachelor’s degree in a relevant discipline or equivalent professional experience. Proven experience in senior operations, strategic planning, or executive support roles is essential. Strong communication, project coordination, and analytical capabilities are required, along with the ability to navigate complex and ambiguous environments. Experience working with governance frameworks, compliance standards, and performance measurement systems is highly valued.

Commitment to Inclusion and Equal Opportunity

The organization is committed to building a diverse and inclusive workplace where individuals from all backgrounds are valued and supported. Equal opportunity principles are embedded across hiring, development, and advancement practices. Employees are encouraged to contribute their perspectives and experiences, helping create a healthier, more equitable work environment.

Career Growth and Recognition

Performance in this role is recognized through clear expectations, professional development opportunities, and exposure to broader career pathways. The organization invests in employee growth by providing the tools, resources, and support needed to succeed and progress over time.