HealthcareJobs – Amazon Hiring Billing Support Specialist Remotely
HealthcareJobs – Amazon has opened applications for the position of Customer Service Specialist – Healthcare Billing under its Amazon One Medical division, offering a remote, full-time role with hourly pay ranging between $15 and $24 depending on location and experience. The application window remains open until February 16, 2026.
This hiring drive comes as Amazon continues to expand its healthcare services and strengthen its revenue cycle operations. The role is designed for professionals who have experience in healthcare call centers and medical billing, and who are comfortable handling patient interactions in a fast-paced environment.
Role Focused on Patient Billing and Insurance Support
The selected candidate will serve as a Centralized Support Specialist II, primarily assisting patients with billing-related concerns. Daily responsibilities include responding to inbound calls, addressing insurance claims questions, clarifying medical bills, and guiding patients through payment options.
In addition to phone support, the specialist will review electronic health records, reconcile patient and insurance balances, and coordinate with internal teams to resolve discrepancies. The role demands clear communication, empathy, and the ability to de-escalate sensitive situations involving healthcare expenses.
Collaboration Across Healthcare Operations
Amazon’s healthcare support team works closely with billing experts, insurance verification teams, and medical providers to ensure accuracy in claims processing. The specialist will also proactively reach out to patients who have outstanding balances, explain insurance benefits, and assist with payment processing issues.
Regular documentation of all interactions in electronic systems is mandatory, and familiarity with productivity software such as Microsoft Office, CRM platforms, and Electronic Health Record systems is expected. The role also involves using communication tools like RingCentral, Slack, Zoom, and G-Suite to stay connected with team members.
Qualifications and Experience Required
Applicants should have at least two years of experience in a healthcare call center environment and one year of experience related to medical billing, insurance claims, or healthcare revenue cycle management. Strong documentation skills, the ability to manage stressful situations, and accurate typing speed of 45 words per minute or more are preferred.
Candidates must be comfortable working flexible shifts and maintaining high service standards, especially when handling complex billing concerns or insurance claim denials.
Compensation and Benefits
The hourly pay varies by location. For certain virtual positions in the United States, the range is listed between $20 and $22 per hour, while some locations offer between $15 and $24 per hour. Final compensation will depend on experience, qualifications, and geographic factors.
From the first day of employment, eligible employees receive access to benefits such as 401(k) matching, Employee Assistance Program support, and mental health resources. Amazon highlights its inclusive workplace culture and confirms that it considers qualified applicants with arrest or conviction records under applicable fair chance ordinances.
Application Process and Official Link
Interested candidates must create an Indeed profile to proceed with the application. The official job listing and application details can be accessed through Amazon’s career portal:
https://amazon.jobs
Additional information about workplace accommodations during the hiring process is available
The position reflects Amazon’s broader push to simplify healthcare access and improve patient billing transparency through a customer-focused service model.