JOBS IN UK – LycaHealth Opens Customer Service Administrator Role in Orpington
JOBS IN UK – LycaHealth has announced a new opening for the position of Customer Service Administrator at its Orpington facility, offering a full-time role with an annual salary of £25,600. The opportunity is aimed at individuals who bring strong communication skills and a patient-focused approach, reflecting the organisation’s commitment to delivering high-quality healthcare services.
Role Focused on Patient Experience and Operational Support
The advertised role places significant emphasis on ensuring a smooth front-desk experience for patients, visitors, and medical staff. The selected candidate will be responsible for managing reception duties while maintaining a welcoming and professional environment. From greeting patients to coordinating appointments, the position plays a key part in shaping the first impression of the healthcare facility.
In addition to reception responsibilities, the role also involves administrative coordination. This includes updating patient medical records, ensuring accuracy in consultant documentation, and working closely with doctors and their support teams. The position requires attention to detail, as maintaining up-to-date records is essential for seamless patient care.
Work Schedule and Professional Environment
LycaHealth has structured the role around a flexible shift system, requiring employees to work 40 hours per week. Shifts are scheduled between 7:30 AM and 8:00 PM, from Monday through Saturday, depending on operational needs. This arrangement reflects the organisation’s effort to balance service availability with workforce flexibility.
The company highlights a professional work culture where employees are expected to present themselves in a polished and courteous manner. Maintaining a smart appearance and demonstrating professionalism in all interactions are considered essential aspects of the role.
Key Responsibilities and Daily Tasks
The day-to-day responsibilities extend beyond basic administrative duties. The Customer Service Administrator will handle appointment bookings both in person and over the phone, respond to patient enquiries, and manage voicemail communications efficiently. Coordination with consultants and their personal assistant teams is another critical task, ensuring that all necessary medical information is available when required.
The role also demands adherence to company standards in telephone communication, reflecting a consistent and patient-friendly approach. This combination of administrative precision and interpersonal interaction makes the position suitable for candidates who are both organised and approachable.
Candidate Requirements and Skills
LycaHealth is seeking applicants with strong interpersonal and communication skills, along with prior experience in a premium healthcare or similar professional environment. Organisational ability is a key requirement, as the role involves multitasking across reception and administrative functions.
Candidates should also be comfortable using basic IT tools, including Microsoft Word and Excel, to manage records and documentation. The organisation values individuals who can work efficiently while maintaining accuracy in a fast-paced setting.
Salary, Benefits and Application Process
The role offers a competitive annual salary of £25,600, along with benefits such as free on-site parking. Interested applicants are required to submit their CV via email to the recruitment team at Recruitment_lh@lycahealth.com.
For more information about the organisation and potential career opportunities, candidates can visit the official website:
https://www.lycahealth.com
Hiring Policy and Workplace Commitment
LycaHealth has stated its commitment to fostering a diverse and inclusive workplace, positioning itself as an equal opportunities employer. The organisation aims to build a workforce that reflects the communities it serves.
As part of its safety measures, the company continues to encourage COVID-19 vaccination among employees, viewing it as an important step in protecting both patients and staff. Applicants should also note that employment offers are subject to eligibility checks for working in the UK and a satisfactory DBS certification.
Due to the high volume of applications typically received, the company has clarified that only shortlisted candidates will be contacted within three weeks of applying