JOBS IN UK – Housing 21 Hiring Complaints Coordinator Role
JOBS IN UK – Housing 21, a well-known organization in the UK’s housing and care sector, has opened applications for the position of Complaints Coordinator. This full-time, home-based role offers candidates an opportunity to work remotely while contributing to customer service operations within the organization. The role comes with an annual salary starting from £33,495, with the potential to reach up to £50,000 depending on experience and career progression.
Role focuses on complaint handling and coordination
The Complaints Coordinator will serve as the initial point of contact for handling customer complaints. The selected candidate will be responsible for managing incoming queries through phone calls and emails, ensuring that each issue is directed to the appropriate team for resolution. The role involves close coordination with the Strategic Projects Team as well as other internal departments to maintain a smooth complaint resolution process.
In addition to handling communication channels, the position requires maintaining accurate records, tracking cases, and ensuring compliance with internal timelines and regulatory standards. Strong organizational skills and attention to detail are considered essential for managing a high volume of tasks efficiently.
Skills and experience required for applicants
Housing 21 is seeking candidates who have prior experience in administrative or coordination roles. Applicants should be comfortable working in fast-paced environments and capable of managing multiple responsibilities simultaneously. Proficiency in IT systems, especially case management tools, is also an important requirement.
The organization emphasizes the need for strong communication skills, as the role involves interacting with stakeholders at various levels. A clear understanding of data protection principles and confidentiality is expected, given the sensitive nature of complaint handling. Candidates who demonstrate a proactive attitude and willingness to learn new skills may have an advantage during the selection process.
Application timeline and selection details
The application process is currently open and is scheduled to close on May 6, 2026. However, the company has indicated that the listing may close earlier if a sufficient number of applications are received. Interested candidates are encouraged to apply promptly to avoid missing the opportunity.
Applicants are required to submit their applications through the official platform. In some cases, creating an account on the job portal may be necessary before proceeding to the company’s application page.
Salary structure and employee benefits
The role offers a starting salary of £33,495 per year, with opportunities for growth based on performance and internal career pathways. Employees are also entitled to a range of benefits designed to support both professional and personal well-being.
Key benefits include occupational sick pay, pension contributions, and access to a health cash plan. The organization also provides maternity and paternity pay, along with lifestyle discounts across retail, leisure, and hospitality sectors. Additional perks such as a car leasing scheme and holiday trade options are also available.
Work culture and career development opportunities
Housing 21 highlights its commitment to employee development and workplace culture. The organization has been recognized with the Investors in People Platinum standard and was ranked among the top workplaces in the UK by Glassdoor in 2024.
Employees are provided with access to structured learning programs through the Extra Care Academy, which supports career advancement within the organization. The company promotes flexible working arrangements and encourages a supportive team environment where individuals can grow professionally while maintaining work-life balance.
Where to apply for the role
Candidates interested in applying for the Complaints Coordinator position can visit the official careers page of Housing 21 for more details and to submit their application: