Grocery Team : Member Casual Role – Customer Service Focused Retail Opportunity
Grocery Team : If you enjoy working with people, take pride in keeping spaces organised, and are available to work during daytime hours, this casual grocery team member role offers a rewarding opportunity in a customer-focused retail environment. This position is ideal for individuals who value teamwork, enjoy working with food products, and want flexible work arrangements while being part of a growing local business. The role combines hands-on store presentation, customer interaction, and stock management, making each shift engaging and varied.
Role Overview and Daily Responsibilities
As a casual grocery team member, your primary responsibility is to help maintain an inviting and well-organised store environment. You will ensure shelves are fully stocked, aisles remain clean, and products are presented attractively throughout the day. Attention to detail plays an important role, as the overall appearance of the store directly impacts customer satisfaction.
In addition to maintaining store presentation, you will actively assist customers by answering questions, helping them locate products, and offering friendly support when needed. Creating a positive shopping experience through approachable and attentive service is a key part of this role. You will also work closely with other team members to receive stock deliveries, check product quality, and organise inventory efficiently.
Customer Service and Team Collaboration
Providing excellent customer service is at the heart of this position. You will interact with a wide range of customers daily, so clear communication, patience, and a welcoming attitude are essential. Whether assisting with product enquiries or simply greeting customers, your role contributes directly to building trust and loyalty.
Teamwork is equally important. You will collaborate with colleagues to complete tasks efficiently, support one another during busy periods, and ensure smooth daily operations. Taking direction from supervisors while also showing initiative helps maintain a productive and positive workplace atmosphere.
Skills and Experience Requirements
Previous experience in retail or customer service can be beneficial, but it is not a strict requirement. This role is well suited to individuals who are eager to learn and willing to develop new skills. Training and guidance are provided to help you understand store procedures and service standards.
Strong communication skills are essential, as you will regularly engage with customers and team members. A genuine interest in food products and people will help you enjoy the role and perform confidently. Energy, reliability, and a proactive approach are highly valued qualities in this position.
Work Availability and Physical Requirements
This casual role requires ongoing availability for at least three to four days per week, including every second weekend. Work schedules are arranged based on your availability and business needs, offering flexibility where possible. This makes the position suitable for individuals seeking work-life balance while maintaining consistent hours.
Physical fitness is important, as the role involves standing for extended periods and lifting stock items safely. You must be comfortable performing manual tasks while following correct handling techniques to ensure personal and workplace safety.
Food Safety and Workplace Standards
Following company procedures and regulations is a key responsibility. This includes adhering to food handling guidelines, maintaining cleanliness standards, and complying with workplace health and safety requirements. Attention to these practices ensures a safe environment for customers and staff while upholding the store’s reputation for quality and care.
Company Values and Workplace Culture
The business behind this role is an independently owned Tasmanian retailer with a strong focus on community, quality, and service. Core values such as pride, passion, growth, value, and family guide daily operations and long-term goals. Team members are encouraged to take pride in their work, support one another, and continuously improve their skills.
The company aims to deliver more than just groceries; it strives to create enjoyable shopping experiences through great food and thoughtful service. Employees are supported in their professional growth and are given opportunities to succeed in a workplace that values dedication and effort.
Pay Structure and Employment Conditions
Pay rates for this position are aligned with the General Retail Industry Award. Base hourly rates for adult level one employees for the 2025–26 period apply, ensuring fair and transparent compensation. Casual loading is included as per award conditions, reflecting the flexible nature of the role.
Why This Role Is a Great Opportunity
This grocery team member position is ideal for individuals seeking casual retail employment with meaningful customer interaction. It offers flexibility, skill development, and the chance to work within a supportive team. Whether you are starting your retail career or looking for a role that fits around other commitments, this opportunity provides a positive and engaging work environment focused on people and quality service.