Drive Transformation: Associate Manager Role in Business Process Re-engineering at Canada Life
Drive Transformation: Canada Life is a leading provider of financial security solutions, serving over 13 million people in Canada, with operations in Europe and the United States. As part of the Power Financial Corporation group, we offer a broad portfolio of life insurance, health insurance, investment, and retirement savings solutions. We are committed to building a diverse, inclusive, and accessible workplace where employees can thrive and make an impact.
Role Purpose
Canada Life is seeking an Associate Manager – Business Process Re-engineering to support the Business Modernization journey. Reporting to the Director of Operational Excellence, the Associate Manager will rethink and redesign business processes to drive significant improvements in performance, efficiency, and customer experience.
The role involves assessing current processes, identifying areas for improvement, recommending innovative solutions, and leading the execution of process re-engineering initiatives.
Key Responsibilities
Conduct in-depth analysis of existing processes to identify opportunities for transformation.
Design entirely new process methodologies to improve efficiency and effectiveness.
Identify technological capabilities required to support re-engineered processes.
Gather and analyze quantitative and qualitative data through focus groups, surveys, interviews, job shadows, and time studies.
Recommend redesigned processes based on data insights.
Lead design and execution of process re-engineering projects.
Contribute to business cases by quantifying operational impacts.
Build capacity models to assess process change impacts.
Support Canada Life’s Modernization Strategy by improving customer experience, quality, and productivity.
Required Skills & Experience
Exceptional critical thinking and analytical skills.
Innovative mindset with the ability to develop new methodologies.
Expertise in analyzing complex data and recommending actionable solutions.
Strong understanding of technologies for process improvement.
Collaborative approach, engaging stakeholders across functions.
Strong execution capabilities in dynamic environments.
Excellent attention to detail, time management, and organizational skills.
Transparent and effective communication with stakeholders.
Qualifications
University degree in Industrial Engineering, Business Administration, Computer Science, or related field.
Professional certifications related to process improvement (e.g., Lean Six Sigma, Lean Analysis, Business Analysis).
4+ years of experience leading operational process improvements.
Excellent communication skills with experience presenting to senior leadership.
High proficiency in Excel, PowerPoint, Visio; familiarity with PowerBI, Tableau, SQL, Azure Databricks, Minitab, ARENA, or SIMUL8 is an asset.
Financial services or insurance sector experience is a plus.
Why Join Canada Life?
Be part of a company trusted by millions of Canadians.
Contribute to meaningful work improving the well-being of Canadians.
Thrive in a diverse, inclusive, and supportive workplace.
Access opportunities for growth, development, and career progression.