JOBS IN CANADA – Remote Customer Experience Representative Role Open at Poppy & Peonies
JOBS IN CANADA – A remote job opportunity has opened for professionals interested in customer support within the ecommerce sector. Poppy & Peonies, a growing lifestyle accessories brand, is currently hiring a Customer Experience Representative to strengthen its support team. The recruitment process is being managed by Bloom, a workplace design consultancy that partners with companies during hiring. The position offers a full-time remote work arrangement with an annual salary ranging from $50,000 to $60,000 CAD.
According to the job announcement, selected candidates will work directly with the Poppy & Peonies team. Bloom will act as a liaison during the recruitment stages, helping coordinate communication and interviews. The company has also stated that each application is reviewed individually by human recruiters rather than automated resume screening tools.
Role focuses on customer communication and problem resolution
The Customer Experience Representative will act as the main point of contact for customers interacting with the brand. This role involves responding to questions, providing product information, and helping customers resolve issues related to orders or services.
Customer inquiries are handled through several communication channels including live chat and email. The representative is expected to maintain a professional tone while assisting customers and ensuring that each interaction reflects the company’s service standards.
In addition to answering questions, the role also requires troubleshooting order-related concerns using ecommerce tools such as Shopify, Click Ship, and Loop. The position also involves sharing customer feedback internally so that the company can improve its overall service experience.
Growing brand behind the hiring process
Poppy & Peonies is known for producing handbags and accessories designed to combine style with everyday practicality. The brand emphasizes environmentally responsible practices and uses vegan leather across its product line. According to company information, all products are vegan, cruelty-free, and approved by PETA.
The company also states that it focuses on reducing environmental impact during shipping by using recycled, compostable, and biodegradable packaging materials. Over the past several years, the brand has expanded its product categories and collaborated with influencers and partner brands as part of its growth strategy.
Stephanie, the Operations Manager at Poppy & Peonies, shared that the company has grown significantly since its early days when operations were handled by a small team. The new hiring effort aims to support the increasing number of customers engaging with the brand.
Experience and skills the company is seeking
Applicants with previous experience in customer service or ecommerce support roles may find the position suitable. The company is particularly interested in candidates who are comfortable communicating with customers and resolving challenging situations professionally.
Strong communication skills and familiarity with live chat systems are considered valuable for this role. Experience working with ecommerce platforms such as Shopify or customer support tools may also be helpful, although the company notes that not every requirement must be met by applicants.
The job description highlights the importance of teamwork and flexibility, as the representative will collaborate with internal teams and adapt to changing priorities when needed. Maintaining patience and professionalism during customer interactions is also considered a key part of the role.
Remote work schedule and benefits package
The position is designed as a remote role for candidates located in the Eastern Time Zone. The work schedule runs from Wednesday through Sunday, with shifts between 12:00 PM and 8:00 PM Eastern Time.
Along with the annual salary of $50,000 to $60,000 CAD, the company offers several employee benefits. These include three weeks of paid vacation each year, a $1,500 CAD annual health spending account, and a $1,000 CAD product allowance for Poppy & Peonies items.
Employees may also receive a $400 CAD one-time allowance to help set up their home office workspace. Additional support includes a $250 CAD annual wellness allowance related to menstrual and period care.
Hiring process and how candidates can apply
The recruitment process includes multiple stages designed to assess candidates fairly. Applicants typically begin with a phone screening with a Talent Advisor from Bloom. Shortlisted candidates may then participate in a video interview with the company’s operations leadership.
Candidates may also be asked to complete a take-home assignment before participating in a final interview with team members. Reference checks are conducted before a final job offer is extended.
Interested applicants can review the full job details and submit their application through the official listing site.
The company states that it follows an equal opportunity hiring policy and encourages applications from candidates of diverse backgrounds.
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