Quebec: Building a Customer-Focused Career as a Post Office Assistant

Quebec: A career with Canada Post offers stability, purpose, and the opportunity to serve communities across the country. This on-call Post Office Assistant position in North Hatley and Waterville, Quebec, is designed for individuals who value public service, customer interaction, and professional growth. With competitive hourly pay, inclusive hiring practices, and a supportive workplace culture, this role is well suited for candidates seeking flexible employment while contributing to an essential national service.

Role Overview and Employment Details

This opportunity falls under the retail business function and is classified as an on-call, term-based role. The primary work location is North Hatley, with additional work opportunities in Waterville, Quebec. The position requires bilingual communication skills, reflecting the linguistic needs of the region. The hourly wage is set at 20.54 dollars, and there is one vacancy available. Candidates must be available for flexible working hours, as shifts are assigned based on operational needs.

Community-Based Employment Opportunity

Applicants who live within the local community are strongly encouraged to apply, as familiarity with the area enhances customer service and operational efficiency. Candidates residing within a 50-kilometer radius may also be considered when required. This community-focused approach supports stronger relationships between postal services and local residents while ensuring timely and reliable service delivery.

Key Responsibilities in Daily Operations

The Post Office Assistant plays a vital role in ensuring smooth day-to-day operations. Responsibilities include selling postal products and services to both individual customers and local businesses, handling mail sorting and distribution, and processing shipments according to established classifications. The role also involves providing accurate information, assisting with forms, and addressing service-related concerns. Quick problem resolution and clear communication are essential to maintaining customer satisfaction.

Customer Service and Retail Interaction

A strong customer-focused mindset is central to success in this position. Daily interactions require professionalism, patience, and the ability to handle transactions efficiently. Experience in retail operations, sales handling, and cash management is beneficial, as the role demands accuracy and accountability. Building trust with customers through consistent service quality is a key expectation.

Required Qualifications and Skills

Candidates should have completed high school or an equivalent provincial qualification. Experience or training in business administration, retail service, or public-facing roles is considered an asset. A basic understanding of accounting systems used in postal or retail environments is important for managing transactions and records. Physical capability is also required, as the role involves lifting mail containers up to 50 pounds, standing for extended periods, and handling packages.

Flexibility and On-Call Availability

This role is ideal for individuals who can adapt to varying schedules and are open to temporary, on-call assignments. Flexibility ensures operational continuity during peak periods, staff absences, or seasonal demands. Reliability and readiness to work when called upon are highly valued attributes.

Safety, Security, and Workplace Standards

As part of the hiring process, selected candidates must complete a security screening to ensure a safe working environment. This position may be classified as safety sensitive, requiring compliance with workplace policies related to substance use and safety standards. Maintaining awareness and following procedures is essential for protecting colleagues, customers, and assets.

Commitment to Employment Equity and Inclusion

The organization is dedicated to reflecting Canada’s diversity by fostering an inclusive and respectful workplace. Applications are encouraged from women, Indigenous peoples, persons with disabilities, and visible minorities. Disability is broadly defined to include visible and non-visible conditions that may affect daily activities. Accommodation requests are welcomed, and all related information is handled confidentially to support a barrier-free hiring process.

Ethical Conduct and Conflict of Interest Policy

Employees are expected to adhere to a clear conflict of interest policy. This ensures fairness and transparency by preventing situations where personal relationships could influence hiring, supervision, or reporting structures. Candidates who identify potential conflicts are encouraged to communicate openly with human resources representatives.

Values and Workplace Culture

The organizational culture is guided by trust, respect, and a commitment to delivering results. Employees are empowered to make informed decisions, support colleagues, and contribute to national objectives. By understanding strategic goals and embracing collaboration, staff members help strengthen communities and uphold public confidence.

Application Process and Final Notes

Applicants must clearly demonstrate how their education and experience meet the job requirements. Complete and accurate applications improve the likelihood of selection for further consideration. While all qualified candidates are thanked for their interest, only those shortlisted will be contacted for the next steps in the recruitment process.