Job Opening: Customer Support Specialist at Responsive (Formerly RFPIO)
Job Opening: Responsive, the global leader in strategic response management software, is looking to welcome a Customer Support Specialist to its team. This critical role focuses on providing customers with troubleshooting assistance and training on software-related issues.
About the Role
A successful Customer Support Specialist will be comfortable interacting daily with customers, managing a fluid support workload, and demonstrating strong technical problem-solving skills.
Locations: Australia, United Kingdom (UK), Coimbatore, United States (USA)
Required Experience: 3-5 years
Essential Responsibilities
Effectively translate customer queries into solutions or internal support action plans.
Create, track, and update support tickets using Zendesk or similar tools within the stipulated SLA.
Provide ad-hoc software support for customers on a wide variety of technical issues.
Diagnose, reproduce, solve, and escalate potential product defects with proper documentation.
Act as a customer Advocate by taking their product feedback to improve the product roadmap.
Maintain a high level of Customer Satisfaction (CSAT).
Contribute to the help center knowledge base by writing, editing, or proofreading articles.
Required Qualifications and Skills
Education: Any Bachelor Degree.
Experience:
3-5 years of technical customer support or other relevant experience.
Experience with Zendesk or other Customer Service ticketing software.
Prior experience walking customers through technical solutions via web, phone, email, and chat.
Skills:
Excellent written and verbal communication skills with a customer-centric focus.
Excellent technical problem-solving and critical thinking skills.
Proficiency with Microsoft Office suite (Word, Excel, Outlook).
Flexibility in working in different rotational shifts/regions/markets is absolutely mandatory (shifts will be allocated based on business requirements).
Must be a positive, adaptable, and flexible team-player.
About Responsive (Formerly RFPIO)
Responsive is the global leader in Strategic Response Management. Their AI-powered Responsive Platform is purpose-built to manage responses at scale, helping organizations worldwide transform how they share and exchange critical information for RFPs, RFIs, DDQs, ESGs, security questionnaires, and more. Responsive serves nearly 2,000 customers and is headquartered in Portland, OR, with offices in Kansas City, MO, and Coimbatore, India.
How to Apply
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