JOBS IN UK – Remote Customer Success Manager Role Offers 16–20 LPA Package
JOBS IN UK – A new remote job opportunity has been announced for experienced professionals in the customer success and operations domain. Cavern Saloon And Spa, working in partnership with UK-based PropTech company Guided Home, is currently hiring a Customer Onboarding and Success Operations Manager. The role offers a salary package ranging between 16 to 20 lakh per annum and allows professionals to work completely from home while supporting clients based in the United Kingdom.
The company has opened a single position for this role and the job posting has already attracted more than 100 applicants within a few days. The hiring office for the role is located in the United Kingdom, while the selected candidate will be able to work remotely.
Role focuses on managing the full customer lifecycle
The selected candidate will be responsible for managing the complete onboarding and success journey for Guided Home’s UK clients. This includes helping new customers get started with the platform, assisting with implementation, and ensuring they understand how to use the system effectively. The role is client-facing and requires strong ownership and problem-solving abilities.
Professionals joining the position will also be expected to become product experts. They will work closely with client teams to guide them through training sessions, answer operational queries, and ensure the platform is adopted smoothly across organisations. Since the platform is used by property developers across the UK, maintaining accurate documentation and ensuring smooth digital workflows will be an important part of the role.
Key responsibilities include onboarding, training and support
The position includes several operational responsibilities related to client onboarding and long-term customer success. Selected candidates will help configure new client accounts, manage platform access, upload and organise documentation, and support approval sessions during the onboarding stage.
In addition to onboarding tasks, the role also involves training and customer enablement. The professional will conduct training sessions for client teams and create self-service learning materials such as how-to videos and support articles. These materials will help clients understand best practices and improve their usage of the platform.
Customer support will also be an important responsibility. Communication with clients will primarily be handled through HubSpot, and the role will involve troubleshooting issues, maintaining response templates, and improving documentation that helps clients resolve common challenges quickly.
Experience and skills required for applicants
The company is seeking professionals with at least seven years of experience in operations, customer success, SaaS support, or client onboarding roles. One of the most important requirements for the position is excellent written and spoken English, as the candidate will be directly interacting with international clients.
Applicants should have strong organisational skills, the ability to solve problems independently, and a keen attention to detail. Candidates who can quickly understand technical platforms and adapt to new systems will have an advantage.
Additional experience in project management, real estate technology, construction technology, or PropTech platforms may also be beneficial. Professionals who have previously worked with UK or international clients are likely to stand out during the selection process.
Technical setup required for remote work
Since the position is fully remote, candidates must have a reliable technical setup at home. The company has specified that applicants should have a modern laptop with at least an i5 or Ryzen 5 processor, 8GB RAM, and 256GB SSD storage. A webcam, high-speed internet connection of at least 50 Mbps, and a quiet professional workspace are also required.
In addition, applicants should have access to a mobile phone and noise-cancelling headphones to ensure clear communication during meetings and client interactions.
Salary, work flexibility and career growth
The offered compensation for the role ranges between 16 lakh and 20 lakh per year, with performance-based growth opportunities. The job also provides exposure to the UK property technology sector and offers the chance to work with international clients and teams.
Guided Home operates in the PropTech space and provides digital tools that help property developers manage documentation, streamline property handovers, and deliver a smoother experience for homeowners through web and mobile applications. The platform aims to digitise the entire property journey, from reservation to post-handover support.
This recruitment process is being handled in India by Elevio, which acts as a hiring partner for Guided Home.
Application preference and selection note
The company has stated that candidates who submit a video introduction along with their application may receive preference during the screening process. This helps recruiters evaluate communication skills and confidence before the interview stage.
The employer has also clarified that applications lacking strong English communication skills may not be considered for further evaluation.