HQ: Join a Pioneering UK Security Technology Company as Technical Support Specialist – Lincolnshire

HQ: A rare opportunity has opened for an experienced technical support professional to join one of the UK’s most respected names in electronic security and identification solutions. With more than 38 years of continuous innovation and a family-owned ethos that still drives the business today, this Lincolnshire-based manufacturer is looking for a customer-focused Technical Support Specialist who thrives on solving real-world challenges with advanced hardware and software systems.

About the Company and Its Impact in the Security Industry

Headquartered in purpose-built facilities in Lincolnshire, the company has earned its position as a trusted partner across critical national infrastructure, government, defence, education, healthcare, and commercial sectors. Known for engineering excellence and long-term reliability, it designs and manufactures intelligent key management systems, long-range vehicle identification technology, secure access control readers, wireless locking solutions, and both physical and mobile credentials. Every product is developed with a focus on value engineering, ease of deployment, and unwavering performance in high-stakes environments.

Day-to-Day Responsibilities of the Technical Support Specialist Role

In this front-line position, you will become the primary technical bridge between customers and the internal engineering teams. Your typical week will involve diagnosing and resolving issues raised through phone, email, and remote-access sessions for the full range of access control readers, key management cabinets, vehicle identification systems, and associated software platforms.

You will accurately log every customer interaction, ensuring complete visibility for sales, development, and service teams. When patterns emerge in support tickets, you will highlight potential product enhancements or documentation improvements. On occasion, you will travel to customer sites across the UK to assist with complex installations, commissioning, or emergency fault-finding.

Working closely with field engineers and integration partners, you will also provide pre-sales technical expertise during customer demonstrations and proof-of-concept trials, helping the sales team close deals with confidence.

Essential Skills and Experience Required

Candidates should bring at least five years of hands-on experience in technical support or customer-facing IT roles. A higher education qualification in information technology, electronics, computer science, or a closely related discipline is expected.

Practical hardware skills are crucial – you must be confident using hand and power tools, reading schematics, performing hand soldering to component level, and using a multimeter or voltmeter safely. Strong diagnostic abilities across Windows operating systems, basic networking (IP addressing, ports, firewalls), and common remote-support tools are non-negotiable.

Communication is key: you will need excellent spoken and written English to explain complex technical matters clearly to non-technical customers. The ability to manage multiple cases simultaneously, prioritise effectively under pressure, and remain calm during critical incidents is essential. A full, clean UK driving licence is required due to occasional site visits.

Advantageous Knowledge That Will Make You Stand Out

While not mandatory, real-world experience of installing or supporting electronic security systems – particularly access control platforms such as CCURE, Lenel, Genetec, or Gallagher – will give your application a significant advantage. Familiarity with industry-standard communication protocols including RS485, Wiegand, and OSDP, along with a solid grasp of network fundamentals, is highly valued.

Additional desirable skills include basic SQL query writing for database troubleshooting, and any exposure to 3D CAD design or 3D printing, as these are increasingly used in rapid prototyping and custom bracket design within the R&D team.

Culture, Benefits, and Professional Development Opportunities

The company deliberately maintains flat hierarchies and an open-door policy. Ideas and feedback flow freely, and every team member is actively encouraged to challenge existing processes in the pursuit of continuous improvement.

New starters benefit from a comprehensive onboarding programme, ongoing product training, and regular knowledge-sharing sessions, and clear pathways for career progression. Flexible working arrangements are in place to support genuine work-life balance.

The remuneration package includes a competitive basic salary, employer pension contributions, 25 days annual leave plus bank holidays, and a modern office environment with complimentary fresh fruit, quality coffee, and chilled drinks provided daily.

Take the Next Step in Your Technical Career

If you are passionate about technology that genuinely protects people and critical assets, enjoy variety in your workday, and want to work alongside talented engineers in a supportive and forward-thinking business, this Technical Support Specialist position could be the perfect move.

The company actively welcomes applications from candidates who may not meet every single criterion but can demonstrate the right attitude, aptitude, and transferable skills.

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